If you lose or discard the shipping label, please contact us. You must follow the instructions Samsung provides, including using any traceable shipment method required by Samsung.

Samsung will provide you a prepaid shipping label and instructions to send us your Trade-In Device. If you return your New Samsung Product in accordance with SamsungвЂ™s return policy, under no circumstances will you receive any refund or other value for the Trade-In Device credit that was deducted from the purchase price of your New Samsung Product at the time of purchase, even if you have already shipped your Trade-In Device to Samsung. After such additional purchase is processed and the corresponding Trade-in Device is received and processed by Samsung, the next-in-line additional purchase will be processed, continuing in such manner until all additional purchases have been processed and all corresponding Trade-in Devices have been received and processed. If you try to purchase more New Samsung Products under the Trade-in Program when you already haveВ fourВ Trade-in Devices that needs to be shipped to Samsung, those additional purchases will be placed on hold until the first Trade-in Device for your first New Samsung Product purchase is received at which time the first-in-line additional purchase will be processed. You may only haveВ fourВ outstanding Trade-in Devices per household at any given time. You may not participate in this Trade-In Program if you lease or otherwise do not own the device you would be trading in. Leased devices are not eligible for this Trade-In Program unless and until you purchase the leased device from your wireless service provider prior to trading it in, which may involve additional fees and payments. If you bought your Trade-In Device under an equipment installment plan or other financing plan or if you entered into a two-year service contract with your wireless service provider, you will be responsible for any and all remaining payments under such plan or contract, including any contract termination fees. Opening an account is free, but subject to terms and conditions ( ). To participate, you must have a Samsung Account. You must then ship your Trade-In Device to Samsung. You can transfer your information from the Trade-In Device to your new device using Samsung Cloud, a data cable, or any of the other methods described in the documentation that accompanies your New Samsung Product. If your New Samsung Product is a smartphone, you should activate your new device and transfer your data, contacts, and other information, before you ship your Trade-In Device to us. When you complete your order, Samsung will ship your New Samsung Product to you. Please refer to our website for the most up to date Promotions and related terms. From time to time, Samsung may offer limited time trade-in promotions or special device trials (вЂњPromotionsвЂќ) with terms and eligibility requirements that may differ from those described here. See Sections 4 and 5 below for further details.

You may incur additional charges if you do not ship your Trade-In Device to Samsung within the required time period, if your Trade-In Device fails to meet all of the Device Eligibility Requirements or if you otherwise do not comply with these Terms. You must also meet all of the requirements as provided in these Terms, including the Device Eligibility Requirements in Section 5 below. To receive the Trade-In Value as displayed, you must send your Trade-In Device to Samsung within fifteen (15) days of receiving your New Samsung Product unless Samsung has specified a different time period in a Promotion (defined below).

When you place your order, SamsungвЂ™s website or the App will display a Trade-In Value for your selected Trade-In Device. This Trade-In Program is only available for New Samsung Products purchased online via SamsungвЂ™s website at or through the Shop Samsung App (the вЂњAppвЂќ). Subject to these Terms, you may trade in an eligible device such as a smartphone, wearable, tablet, headphones, laptops or other devices (the вЂњTrade-in DeviceвЂќ) and receive a credit from Samsung to use toward the purchase of certain Samsung products as offered from time to time by Samsung (вЂњNew Samsung ProductвЂќ). By participating in the Trade-In Program, you accept and are bound by these Terms. Read these Terms carefully before participating in the Trade-In-Program. These Samsung Trade-In Program Terms (вЂњTermsвЂќ) are an agreement between you and Samsung Electronics America, Inc.

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